Introducing Lattice: the AI investigation platform for manufacturing.Read the post

OEM quality teams

Investigate field returns and customer complaints in days. Answer your customer with a source on every line.

For field quality, customer quality and warranty teams at OEMs. Lattice investigates every return from your own records, asks the supplier for its 8D and data when a part is involved, and fills your customer's 8D from the record.

FR-2026-0231 · Actuator seal leak · Customer AUpdate due in 16h
InvestigationFR-2026-0231
Read the customer's complaint and 14 return photos00:02
Pulled build records for the 14 returned serials00:06
Comparing past cases: 2 at Plant BPrecedent · now
Writing D3: what is held, and who owns itCustomer A 8D · now
Needs youSeal lot 4471 records aren't on file. The supplier holds them.Request externallyNot available
Customer A 8D · v31 line has no sourceDraft
D2 ProblemComplaint packet
Seal leak in service at Customer A: 14 actuators returned, all built with seal lot 4471.
D3 ContainmentTraceability
Seal lot 4471 quarantined; 1,120 built units on hold for a hardness check.
D4 Why it was madeWaiting
Root cause under investigation
D8 Sign-offKept for a person
Your engineer signs

Everything your customer sends comes with a clock.

Same dayCustomer complaintsWhat's contained, who owns it, and when the customer hears back.
This weekField returnsUnits back from the field, a teardown to run, and a part nobody has cleared.
Days to weeksSupplier recordsThe 8D, certificates and test data your own case is waiting on.
Next repeatRepeat failuresThe same failure on another line or site, and a customer asking why it came back.
Next auditAudit findingsFindings against your corrective-action process, case by closed case.

Conductor works the case. While you're on the floor.

ContainmentConductor drafted 3
Containment required?Yes
Quarantine seal lot 4471 in stockDrafted
Hold 1,120 built units for a hardness checkDrafted
Stop shipments of lot 4471 builds to Customer AFrom the complaint
Corrective and preventive actions unlock when containment is resolved.

What do we hold, and what can keep shipping?

Conductor drafts containment from your build and traceability records, so you hold the units that carry the lot, not the whole range. You accept or dismiss each step.

Precedent
Likeliest match
Seal leak after a compound changeInvestigation
Plant B · closed 12 Mar 2025 · fix in place
Recurrence of thisNot the same
Other sites · 1
Leak at actuator rod seal
Plant C · countermeasure not verified
FMEA rows · 1
Rod seal: hardness below specFMEA
FMEA line 2 · S 8 · O 3 · D 4

Has this failed before, anywhere in the company?

Past investigations, other sites and FMEA rows, compared shortly after the case opens. You confirm a recurrence or mark it not the same.

Data requestActive
Title8D and lot records, seal lot 4471
Supplier / VendorSupplier B
Linked investigationFR-2026-0231
Link expiresIn 14 days
Waiting on the supplier for the 8D · reminder in 3 d
The supplier can upload files, but cannot view, edit or delete anything.

What happens when a supplier part is involved?

One upload link, tied to this case. The supplier sends its 8D and records without seeing anything of yours. The files land as evidence, Conductor re-checks its hypotheses against them, and it sends the reminders.

Customer A 8D · v31 line has no sourceDraft
D4 Why it was madeDecision
Seal hardness below spec in supplier lot 4471, after a compound change.
D4 Why it escapedWriting
Receiving inspection checks seal dimensions, not hardness
D7 PreventionTasks
Issue a SCAR to the seal supplier for lot 4471. Add receiving inspection of seal hardness on arrival.
D8 Sign-offKept for a person
Your engineer signs

What does your customer get?

Your customer's Excel form, or Lattice's own 8D, filled from the case. Set it to "For the customer" and costs, other customers and internal debate stay out. A line with no source is flagged, and sign-offs stay with you.

Close the case before it compounds. Then it keeps paying back.

Every week a return stays open adds a line to the P&L: the hold, the engineers, the repeat failure, the customer and the cost you never recover.

Your complaints a month and hours per complaint, priced on the home page.Price it for your team
Answers in the form your customer asks forYour customer's 8D formLattice's 8DFMEA updatesSigned record as PDFExcel and PowerPoint

Questions OEM quality teams ask.

What does Lattice do for OEM quality teams?

Lattice investigates field returns and customer complaints from your own records, compares them with past cases across your sites, and fills your customer's 8D with a source on every line.

How does Lattice work with our suppliers?

When a part is involved, you send the supplier one upload link tied to the case. The supplier sends its 8D and records without seeing anything of yours, and the files land in the case as evidence.

Can Lattice find repeat failures across sites?

Yes. Past investigations, other sites and FMEA rows are compared shortly after the case opens. You confirm a recurrence or mark it not the same.

Does Lattice replace our QMS?

No. Your QMS stays the system that stores the CAPA. Lattice reads from it and is where the complaint is investigated and answered.

Try Lattice free on a complaint you already closed.

Ten business days, at no cost. Your engineers try Lattice on a real complaint: one your team already closed, or a guided sample complaint if you'd rather not share data. Nothing to install and no live integrations.

  1. 01Pick a complaintOne your team already closed, under NDA and a data protection agreement. Or our guided sample complaint, with no data shared.
  2. 02Watch Lattice work itIn an isolated workspace, your engineers watch the evidence, the hypotheses and the filled 8D build up.
  3. 03Compare, then decideSide by side with what you sent your customer: time to root cause, evidence cited, escape point found. Then a paid pilot on live complaints, with success criteria agreed in writing.

Licensed per site, not per seat. R&D, manufacturing and sister-plant colleagues join any investigation at no additional cost. Support, updates and integration maintenance included.