Introducing Lattice: the AI investigation platform for manufacturing.Read the post

Suppliers to electronics OEMs

Close RMAs and 8Ds before the next build ships. Keep your place on the approved vendor list.

For quality and failure analysis teams at EMS providers and component suppliers. Lattice works each return against your build records, test data and component lots, and fills your customer's 8D or SCAR with every finding cited.

RMA-2026-0311 · Controller board field failures · Customer D8D due in 5 days
ConductorRMA-2026-0311
Read the RMA and 22 failure analysis reports00:03
Traced the returns to date code 2412, reel R-087100:07
Comparing ICT and functional test logs: all 22 passedEvidence · now
Writing D4: why the test let them throughCustomer D 8D · now
Needs youAsk your capacitor supplier for the CoC and reel data for date code 2412?SendEdit
Customer D 8D · v2Draft
D2 ProblemRMA
22 controller boards failed in the field within 90 days, all from date code 2412.
D3 ContainmentBuild records
Boards with reel R-0871 held at both sites; 340 in WIP re-tested.
D4 Why it was madeWriting
Cracked MLCC at C14 from board flex at depaneling
D8 Sign-offKept for a person
Your engineer signs

Every return is a clock. The next build is already on the line.

Day 1Field returns and RMAsUnits back from the field, with failure analysis owed.
DaysCustomer 8D or SCARThe customer's template, deadline and follow-up questions.
Next buildTest escapesBoards that passed ICT and functional test, then failed in the field.
UpstreamComponent lot issuesOne reel or date code in many builds, and a supplier to chase.
Next auditCustomer process auditsFindings against your corrective-action process.

Conductor works the return. While you're on the floor.

ConductorRMA-2026-0311
Matched 22 serials to build records: 3 lotsBuild records
All 22 built with reel R-0871, date code 2412Component traceability
Searching other builds with R-0871: 1,840 boardsSQL · now
Asked Production to hold WIP with R-0871Waiting on R. Patel

Every return traced to its lot, reel and date code. Build records, component lots and test data, read together.

Precedent
Likeliest match
Cracked MLCC after depanelingInvestigation
Line 3 · closed Feb 2026 · router speed changed
Recurrence of thisNot the same
Other sites · 1
Intermittent power-up at test
Plant 2 · in progress
FMEA rows · 1
Depaneling: board flex cracks capacitorFMEA
PFMEA SMT · S 7 · O 4 · D 6

Catch the repeat before the next build. Past 8Ds, sister lines and FMEA rows, compared for your engineer.

Chase a data requestDrafted
SupplierCapacitor supplier · quality contactAsking forCertificate of conformance and reel data for date code 2412Follow upEvery 3 working days, up to 3 times
Send requestDo it, with changesCancel
The supplier gets a secure upload link. What they send goes straight into the case.

Chase the component supplier on a link. Conductor drafts the request and every follow-up. Nothing is sent until someone approves it.

Customer D 8D · v2Draft
D4 Why it escapedWriting
ICT does not stress the board; the crack opens under thermal cycling
D5 Corrective actionDecision
Router speed and support pins at depaneling; flex check added.
D8 Sign-offKept for a person
Your engineer signs

Your customer's 8D or SCAR, filled and cited. In the customer's own form, with the sign-offs left to your engineer.

Close the return before the next build ships. Then it keeps paying back.

Every week an RMA stays open, the suspect lot keeps going into builds and the customer keeps scoring you.

Your RMAs a month, hours per RMA and chargeback exposure, priced on the home page.Price it for your team
Answers in the form your customer asks forYour customer's 8DSCARFailure analysis reportsPFMEACustomer process auditsExcel and PowerPoint

Questions electronics suppliers ask.

What does Lattice do for EMS and component suppliers?

Lattice works each RMA against your build records, test data and component lots, and fills your customer's 8D or SCAR with every finding cited.

Can Lattice trace a failure to a reel or date code?

Yes. Build records, component lots and test data are read together, so every return is traced to its lot, reel and date code.

How does Lattice chase component suppliers?

Conductor, Lattice's AI quality engineer, drafts the request and every follow-up, and nothing is sent until someone approves it. The supplier gets a secure upload link, and what it sends goes straight into the case.

Can Lattice use our customer's 8D or SCAR form?

Yes. Lattice fills the customer's own form from the case, with every finding cited and the sign-offs left to your engineer.

Try Lattice free on a complaint you already closed.

Ten business days, at no cost. Your engineers try Lattice on a real complaint: one your team already closed, or a guided sample complaint if you'd rather not share data. Nothing to install and no live integrations.

  1. 01Pick a complaintOne your team already closed, under NDA and a data protection agreement. Or our guided sample complaint, with no data shared.
  2. 02Watch Lattice work itIn an isolated workspace, your engineers watch the evidence, the hypotheses and the filled 8D build up.
  3. 03Compare, then decideSide by side with what you sent your customer: time to root cause, evidence cited, escape point found. Then a paid pilot on live complaints, with success criteria agreed in writing.

Licensed per site, not per seat. R&D, manufacturing and sister-plant colleagues join any investigation at no additional cost. Support, updates and integration maintenance included.