Close customer 8Ds and CARs in days.
Lattice investigates every complaint from your own records and fills your customer's 8D or CAR in their form, with a source on every line.
Built for quality teams at OEMs and their suppliers in automotive, electronics, aerospace and medical devices.
From complaint packet to submitted 8D. Here's day one.
Connect your evidence
Start with a closed complaint. For live complaints, connect your QMS, SharePoint, email and line data.
Conductor investigates
Lattice's AI quality engineer rebuilds the timeline, builds the fault tree and tests each hypothesis. Your engineer approves the cause.
Submit your customer's 8D
Every D-step cited to its source, in your OEM's template.
Conductor works the case. While you're on the floor.
Works the case with your engineer. Conductor reads the packet, pulls the logs and builds the timeline on its own. Ask it why, and it answers from the record with the source. Then it writes your customer's 8D in their form, and stops to ask when it needs a person.
Plant C · countermeasure not verified
S 8 · O 3 · D 4
Finds where you've seen it before. Past investigations, sister sites and FMEA rows, compared for your engineer to confirm or dismiss.
Traces where it was made. The plant map shows what ran through the same station, with a source on every fact.
Chases your supplier and your colleagues. It drafts the request and every follow-up. Nothing is sent until someone approves it.
Contains it in the first hours. Drafted from the lots that carry the defect, so you sort what you must, not the warehouse.
Catch the repeat before your customer does.
Investigate every field return and complaint from your own records, and carry the fix to every plant.
Be the supplier your OEM keeps.
Send the 8D in days, in their form, with evidence they can check. That is what the next sourcing round remembers.
Close the complaint before it compounds. Then it keeps paying back.
Today a complaint stays open for months, and every month adds a line to the P&L. With Lattice the 8D goes back in days, and what it proved keeps working for your margin, your customer and your next part.
Your team answers customer complaints a month, each taking engineering hours, at $ an hour. % are contested, with $ of chargeback exposure each.
Your company goes on the business case, and the Lattice team sees it and your numbers when you download.
Hours: complaints per month × 12 × hours each × 80% × hourly cost. Engineer equivalent assumes 1,800 working hours a year. Exposure: complaints per month × 12 × contested share × exposure per complaint. Exposure is your figure; we do not estimate how much of it moves until we have run your complaints.
Questions quality teams ask.
What is Lattice?
Lattice is AI investigation software for quality teams at OEMs and their suppliers. It investigates customer complaints, field returns and CARs from your own records, and fills your customer's 8D or CAR in their form, with a source on every line.
What is Conductor?
Conductor is Lattice's AI quality engineer. It reads the complaint packet, pulls the logs, builds the timeline and fault tree, and tests each hypothesis. It stops to ask when it needs a person, and your engineer approves the cause and signs the 8D.
How fast can we close a customer 8D?
In days rather than months. Conductor takes the first pass from your records, which gives back up to 80% of the engineering hours on a complaint.
Does Lattice replace our QMS?
No. Your QMS stays the system that stores the CAPA. Lattice reads from it, along with email, SharePoint and line data, and is where the complaint is investigated and answered.
Can Lattice fill our customer's own 8D form?
Yes. Upload any 8D, CAR or SCAR form once. Lattice fills it from the case record and exports it in Excel or PowerPoint, and flags any line without a source.
Is our data used to train AI models?
No. Your data is never used to train, fine-tune or improve AI models shared with other customers or the public. Security details are in the Trust Center.
Who uses Lattice?
Field quality, customer quality and warranty teams at OEMs, and quality teams at suppliers to automotive, electronics, aerospace and defense and medical device OEMs.
How do we try Lattice?
Book a 30-minute call. You then use Lattice free for 10 business days, on a guided sample or a complaint you already closed, with nothing to install.
Try Lattice free on a complaint you already closed.
Ten business days, at no cost. Your engineers try Lattice on a real complaint: one your team already closed, or a guided sample complaint if you'd rather not share data. Nothing to install and no live integrations.
- 01Pick a complaintOne your team already closed, under NDA and a data protection agreement. Or our guided sample complaint, with no data shared.
- 02Watch Lattice work itIn an isolated workspace, your engineers watch the evidence, the hypotheses and the filled 8D build up.
- 03Compare, then decideSide by side with what you sent your customer: time to root cause, evidence cited, escape point found. Then a paid pilot on live complaints, with success criteria agreed in writing.
Licensed per site, not per seat. R&D, manufacturing and sister-plant colleagues join any investigation at no additional cost. Support, updates and integration maintenance included.
Research Residency