Business case
Prepared November 5, 2026

For whoever signs the budget

Answering customer complaints with evidence, in days.

Lattice takes the first pass on every customer complaint, CAR and 8D, builds the evidence chain from our own records and fills the customer's form.

Our numbers

We answer 25 customer complaints a month, each taking 40 engineering hours at $85 an hour. 30% are contested, with $15,000 of chargeback exposure each.

Engineering time back, up to$816,000 a year9,600 hours, about 5.3 engineers' worth of complaint work

Chargeback exposure at stake$1,350,000 a yeardecided by whoever holds the better evidence

Where a complaint lands on the P&L

Line	Today	With Lattice
Containment	Sort, scrap and premium freight scoped by guesswork.	Scope comes from our lot, line and test records.
Engineering capacity	Evidence assembled by hand while the customer's clock runs.	Up to 80% of that time back.
Repeat findings	The same defect at a sister plant, investigated from zero.	Proven causes carried forward and matched by site.
Scorecard and new business	A CAR against our corrective-action process, remembered at sourcing.	Each CAPA shown to the auditor with the evidence that it held.
Contested chargebacks	Settled against whoever holds the weaker evidence.	Every D-step cites its source, so a dispute starts from evidence.

How we would prove it before we pay for it

01 · No costFree trialLattice reruns a complaint we already closed, in 10 business days. Our engineers compare it with what we sent.
02 · PilotLive complaints, measuredTime to a submitted 8D, engineer hours per complaint, contested outcomes and repeat findings.
03 · LicenseSite licensePriced per site, on proposal, once the pilot readout is in.

What we are asking forApproval to run the free trial on one closed complaint. It needs the complaint's files and a 30-minute review call, and commits us to nothing further.